1.1 welcome to taladlao.com platform “WE or US” has strict responsibility under applicable laws and regulation of privacy “ the law on electronic data protection” and adhere to respect the right and pay more attention to the privacy of all website and mobile application users (so called “SITE” and we call site and all the service that we have provided as mentioned on our site and we call it as “ SERVICE” and “USER” refers to someone who has an account registered with us and uses the site (or called as “YOU or YOURS”), we understand the importance of the personal information that you have provided and we believe that we have the responsibility to properly management, protection and process your personal information. This personal privacy policy has created to assist you to understand how we have collected, disclose and process your personal information that you have provided to us and/or your personal information that we available at the present or future, and also will be the reference information for you to make decision before providing any your personal information to us. Please read this privacy policy in detail if you have any questions about this information or our privacy policy, please read the section “questions, concerns or requests” or directly contact to our online service center.

1.2 “Personal information” refers to the information whether true or false that can be used as personally identifiable information about that person or from such information or other information that the organization has or may have access to, such as: the common personal information “name, ID number and contact information”.

1.3 The using service by registered an account with us, and visiting to the website or access to the service, you aware and agree that you have accepted the terms, conditions and/or policies set forth in this privacy policy and you authorize us to collect, use, disclose and/or process your personal information as set forth in this privacy policy, if you are not permission us to process your personal information, please do not use the service or access to the site. While we have updated to our privacy policy, we will post the changed or updated privacy policy on the site, we reserve the right to update this policy at any time with or without notice.

2. When will taladlao.com collecting personal information?

• Name
• Email address
• Date of birth
• Address base on ID card or passport
• Address for collecting money
• Address for deliver the goods
• Detail of bank account and payment information
• Contact phone number
• Id card or passport number
• Gender
• Internet IP
• The other information related to the user while the user register to use our service or website.
• The general public and who you have connected to or may be connected to on our platform and the way you have communicated with those people.
• The information from or the equipment which you have installed our application and/or use the equipment to access to our service.
• The detail of your ID and website or application of third party that you have connected by using your ID to connect with us through website.
• Your personal information which you have provided to us through website.

Taladlao.com encourage users to communicate with each other while using the site, however you have the option to manage what the other users may see from your account and how they can communicate with you on the site by adjusting the “Privacy setting” in “My account”.

5. Visiting website:

While you have accessed to the site with your device, the device will send information which may contain your personal information and will be recorded by the site server, generally included but not only limit for IP address of the computer.

6. Cookie

6.1 we are going to use “cookie” or the other type to enable us or third party to collect or share information to help us to improve the site and service that we have promoted. “cookie” will identify what we send to your device and will help us remember your device and tell you how and when to use it or access service or site, the number of users and to track the activities in our site. We may link cookie to your personal information, and also link information about the items you have chosen to purchase and the list of your products you have visited.

6.2 you may refuse to use the cookie by selecting the properly setting in your device, however, in case of you reject to use cookie, you may unable to use full function of the site and service.

7. Visiting, download and advertising:

While you have been visiting any webpage by using your device, during you have been viewing the content and advertising and access to other software on our website or service, mostly the same data will be sent to us (including but not limit for IP address) instead of send webpage to you.

8. Communities and alternative:

8.1 we’re supporting for the customer service via email, SMS and feedback form in order to support customer, we may ask for email address and telephone number, and we will use only for the information received from customers who requesting to support and we will not send or share this information to third party.

8.2 You may also post question and answer for what the other users asked on our forum, our chat, receive and send message service enable you to participate in our community and we will save the information such as: user ID, contact person name and status messages of you, in additional, this type of service and similar service in the future may require us to maintain your user ID and password.

9. Survey:

Sometime, we may request some information from users by survey, and the participation in this survey is entirely voluntary. Therefore, you may choose whether or not to share your information with us, the request information may include but not limit to contact information (such as: Email address) and demographic information (such as: the interest or age), the information obtained from this survey will be use to review and improve the use and satisfaction of the service and will not be passed to third party. 

10. How will we use the information you have provided us?

We will collect the using information, disclose and process your personal information for one purpose or more as below:

• for consideration and process your business transaction with us or does not do business or communication with third party via our service.
• For process and management, the use and access to our service and site, include your contacts and user account with us.
• For management and provide the service to you as well as to facilitate the provision of our services.
• To customize your experience via the service by displaying content based on your interests and needs as well as providing quicker way to access to your account and send information to us and which will help us to contact with you if necessary.
• While you have accessed to the other application or service of the third parties by using or linking with our service, the mentioned third party may obtain the information that you have posted or shared.
• To response, operate, administration or complete transaction and/or comply with your request regarding to products and services and to inform you regarding the problem of the service and process of the account which malfunction.
• To enforce the terms of service or the using right agreement for the related users.
• To protect the safety and security of personal property or the safety of another person.
• To identify and/or authenticate.
• To maintain and management the software and/or the other updates and to provide the necessary from time to time to ensure that our service is running smoothly.
• To arrange or facilitate for the customer service in accordance with your order or response to the inquiries received (or claim to receive) from you or on behalf of you.
• For the purpose of contact or communication with you via telephone, voice, message, fax, email and post or the other, you aware and agree that our communication is by mail or in writing, which may involve the identification of your personal information on the outside of the envelope/package.
• To inform to you as soon as the other users send personal message or post the opinion of you on website or application.
• To conduct the research, analysis and develop activities to analyze the service in order to improve our services or products and to enhance customer experience.
• In order to be able to inspect and conduct the other surveys to check the size and composition of our target group and to understand the customer experience obtained from the service of taladlao.com.
• In case of you agree with us to send marketing and promotional information and the documents related to the products and services (included the third-party products and services that taladlao.com may doing the business with or have a joint venture with), through the variety of communications, including referrals or postal, location-based services or the other forms that taladlao.com may do marketing or promoting, whether or not such products or services are available at the present or in the future.
• In order to response to the legal process or in accordance with or comply with the applicable laws, regulations or according to the rules under the relevant jurisdiction and in accordance with the rules to make disclosure of the information comply with the terms of the law that taladlao.com shall be following.
• To prepare statistical information and research for reporting within the organization and in accordance with the rules and regulations on record and save.
• To comply with the procedures on business background inspection or the other selecting activities in accordance with our legal obligations or the procedures of risk management, which have been defined or implemented by us.
• To inspection our service or taladlao.com business.
• To prevent and investigate the violation or suspected violation of the terms of our service, fraud, illegal activities, exclusion or misconduct in connection with the use of the service or other activities that arising from the relationship between you and us.
• In order to consider open or register an E-wallet account with Indochina Bank (IB) (hereinafter referred to as “IB PAY” who is the third parties providing E-wallet service within the taladlao.com website.

This service does not specialize for the users under 13 years of age, we will not collect or store any personal or non-personally identifiable information from individual under the age of 13. We would like parent or guardian to take care for their children not to submit personal information to taladlao.com. However, in case of the personal information has already been submitted to taladlao.com, it means that you have already agreed the obligations, terms and conditions as specified on the personal information policy of the users.

16. Disclaimer of responsibility for the safety and security:

We’re not guarantee for the personal privacy and other information which you have submitted to third party website will be safety, we adopted the security measures to maintain the security of your personal information within our website only.

17. The method to withdraw from submitted information, withdrawing consent, request to access or edit the information you have provided to us.

17.1 Prefer to quit giving information and withdrawing consent

17.1.1 While you are going to change and edit the apply for using by email, please let us know by sending email to our person in charge and management personal information as the address listed below.

17.1.3 As soon as we have received withdrawal requested from you, we will start to check your personal information and withdraw your consent in accordance with the conditions specified personal privacy policy, after that we will not collect the information, use and disclosure your personal information.

17.1.4 Withdrawal of consent may cause to the effect from such withdrawal, which depend on the scope of withdrawal and consent that will allow us to process your personal information and we may not be able to continue to provide services to you.

17.2 Request to access and edit personal information

17.2.1 You may access to and edit your personal information which under control of us by yourself via the setting page on the website.

17.2.2 As for the request for access to the personal information, we will provide the related information to you within 30 days, if we unable to provide the information as your requested, we will inform to you the soonest time to provide the information to you.

17.2.3 As for the requested for editing personal information, we will:

(A) Normally, personal information will be revised within 30 days, and if it unable to revise as the mentioned time, we will inform to you the soonest time to be revised. However, in accordance with personal information management law which may exemption for some type of personal information that you have requested to edition, including the specific time of revise even you have requested to us.

(B) We may submit the personal information to the relevant organizations after edited, unless the relevant organizations do not need for the purpose of legal or business.

17.2.4 We may charge for some fees for accessing to personal information.

17.2.5 We would prefer to reserve the right to refuse to correct personal information in accordance with the terms and regulation as mentioned on the related personal information management law.

18. If any questions, concerns or requests, please contact to us:

18.1 If you have any requests or concerns about how we have handled your personal information management method or related to the management and process, please contact to us via email: help@support.taladlao.com.la.

18.2 If you have any requests or concerns about how we have handled your personal information management method or the process in accordance with the law on electronic data protection, please contact us via email: help@taladlao.com.la.

18.3 While you have chosen to contact us by email or written, please mentioned on the subject as “request for personal information” which will help us to handle your request faster.